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Privacy policy

Last updated: .

Pure Pro Exterior Cleaning (“we”, “us”) respects your privacy. This page explains what information we collect through this website, why we use it, and the rights you have under UK data protection law.

Who we are

Pure Pro Exterior Cleaning is a local exterior-cleaning business serving Northamptonshire and surrounding areas.

  • Email: hello@pureproexteriorcleaning.co.uk
  • Telephone: 07417 357 267

Information submitted through the contact form

When you send an enquiry, we may collect:

  • Your name
  • Email address
  • Telephone number (if provided)
  • Postcode or area
  • Details of the service you are interested in
  • Your message and preferred contact method
  • Photographs you choose to upload with your enquiry (optional)
  • Technical information automatically included with the email (such as the time sent)

We only ask for information needed to respond to your enquiry. Please do not include unnecessary sensitive personal data in your message. Uploaded photographs are used only to help us understand the work and provide a quote, and are stored securely on our hosting account as well as being attached to the enquiry email.

Why we use this information

We use enquiry information to:

  • Respond to your message
  • Provide quotes and discuss the work requested
  • Arrange visits or follow-up communication
  • Keep a record of the enquiry while it remains relevant

Our lawful basis will usually be legitimate interests (responding to customer enquiries).

Customer reviews

If we send you a private review link after completing work, you may choose to submit a review through our website. When you do, we may collect:

  • Your name
  • Your star rating
  • The review text you write
  • The date the review was submitted

We use this information to publish customer feedback on our website (for example on the homepage) and to keep a record of feedback about our service. Reviews are only collected when you choose to submit one via the private link we provide. Our lawful basis for this is usually legitimate interests (showing genuine customer feedback) and/or consent (you choose to submit the review).

If you would like a published review amended or removed, please contact us using the details on this page and we will deal with your request promptly.

How long we keep information

We normally keep enquiry emails, uploaded photographs and related notes for 12 months after the enquiry, unless a longer period is required for an active job, accounting or legal reason.

Published customer reviews are normally kept for as long as they remain useful on the website. If you ask us to remove a review, we will delete it from the website and our review records within a reasonable time, unless we need to keep a limited record for a legal reason.

Who we may share information with

We do not sell your personal information. We may share it with:

  • Our email / hosting provider, who processes messages on our behalf
  • Professional advisers if needed (for example an accountant or insurer), where relevant
  • Law enforcement or regulators if required by law

If we use a subcontractor to help complete work, we will only share what is necessary to carry out the job.

Your rights

Under UK GDPR you may have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete information in certain circumstances
  • Object to or restrict certain processing
  • Complain to the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details above. The ICO website is ico.org.uk.

Cookies

This website does not install tracking or analytics cookies by default. Essential cookies may be used by the server for basic security features such as PHP sessions when the contact form is processed.

If we add analytics, advertising or embedded maps in future, we will update this section and ask for your consent where required.

Third-party services

The site may load fonts from Google Fonts. Google may process connection data (such as IP address) when fonts are requested.

Children

Our services are aimed at adults arranging property cleaning. We do not knowingly collect personal information from children through this website.

Changes to this policy

We may update this privacy policy from time to time. The “last updated” date at the top of the page will change when we do.

Contact

Questions about this policy or your personal data can be sent to hello@pureproexteriorcleaning.co.uk or by telephoning 07417 357 267.